The maps and GPS routing features utilize the end-user’s phone’s native map and help to streamline the patient’s hospital journey. SADA incorporated comprehensive outdoor and indoor wayfinding capabilities based upon real-time data. Recognizing this, El Camino Health sought to include robust wayfinding features in the application. Hospital visits are often nerve-wracking ordeals, but patient-centered technology helps ensure that customers have the best experience possible. “We built out journey maps and have just started to scratch the surface on predictive analytics in an attempt to stay one step ahead of the user and deliver specific, actionable information.” “When someone opens the app, they are greeted with a simple phrase, ‘How can I help you?’ The app has a friendly and intuitive interface that resonates well with end users,” said Muro. Whether a patient wants to research information about a specific healthcare topic, schedule an in-office visit with a primary care physician for a diagnostic procedure, set up a virtual urgent care consultation, or schedule an immediate admittance into an Accident & Emergency Department, the application was designed to give its users a better way to manage their health and wellness. To design and architect a mobile application that could guide consumers through their healthcare journey, El Camino consulted with SADA’s application development team to deliver on their vision. Next, Google introduced El Camino Health to SADA, the Google Cloud Global Partner of the Year for 20, to offer their expertise and help develop the application. We expressed to Google that we would love to develop an application and try out a new technology.”Īfter a couple of brainstorms with El Camino Health to collaborate on a vision for the mobile application, Google accepted their challenge and confirmed they can optimize all the functionality and scale on Google Cloud Platform (GCP). “Although we provide complex healthcare, we’re small enough that we’re very nimble. They are an important part of our community, and we take care of a lot of patients who work for Google,” said Muro. Unable to find an existing solution on the market to meet their requirements, Muro reached out to Google. They envisioned a digital front door where consumers would have a one-stop resource for all of their healthcare needs. To achieve its goals, Muro and the Innovation Committee determined El Camino Health should implement an easy-to-use, next-generation mobile application that would increase patient engagement in a variety of ways while ensuring a seamless hospital visit. Healthcare is a market that is somewhat untapped and ready for disruption.” Deb Muro, Chief Information Officer, El Camino Health Challenge Our mission is to transform healthcare within our community and deliver an experience that is designed around an individual’s needs. “We’re in the heart of Silicon Valley, so many of our patients are high-tech employees. In partnership with Lockheed, El Camino Hospital implemented the world’s first computer-aided medical information system (EMR), drawing visitors to their hospital from all over the world.Ĭontinuing a steady pace of growth over the next decades, the hospital added an array of community need-based services, including an outpatient surgery center, family birthing center, emergency, radiology and intensive care facilities, a psychiatric unit, and senior resource center. The hospital’s identity with Silicon Valley’s innovative spirit and technology expertise started in 1971. Based in the center of Silicon Valley, El Camino Health encompasses two not-for-profit acute care hospitals in Los Gatos and Mountain View, California, and urgent care, multi-specialty care and primary care locations across Santa Clara County.
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